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Refund and Cancellation Policy

Last Updated: 22 may 2026

 

At IDX Technologies ("IDX"), we strive to provide a seamless and highly optimized Layer3 AI-integrated Web3 infrastructure. Because our services interact directly with decentralized networks and public smart contracts, our refund and cancellation policies vary depending on the specific protocol or tool you utilize.

By accessing and using our tools via idxsolana.io or tools.idxsolana.io, you agree to the terms outlined below.

1. IDX Digital Wallet

  • Current Fee Structure: Access to and utilization of the basic IDX Wallet interface is currently free of charge.

  • Future Modifications: IDX reserves the right to introduce service fees, premium features, or subscription tiers for the IDX Wallet in the future. Any changes to our fee structure will be communicated transparently prior to implementation.

2. Platform Core Utilities (tools.idxsolana.io)

For decentralized development and asset management utilities, IDX charges a minor platform service fee per execution to maintain software integrity, hosting, and optimal performance.

Strict Non-Refundable Policy: Due to the instant execution and gas-dependent nature of public blockchain smart contracts, all service fees associated with the following operations are 100% non-refundable:

  • Token Creation / Minting

  • Liquidity Pool Creation

  • Liquidity Pool Removal

  • Token Metadata Updates

  • Revoking Mint Authority

  • Revoking Update Authority

  • Token Burning

Once a cryptographic transaction is broadcast to the Solana network, the operational fees are consumed and cannot be reversed or retrieved.

3. IDX Advanced Market Modules

This section covers our advanced market tools, formally known as the IDX Reaction Booster and the IDX Holder Growth Engine.

  • Usage-Based Charging: Users are explicitly charged only for the specific parameters, durations, or configurations they select.

  • Credit Balance Retention: If you deposit or pay an amount exceeding your active campaign configuration, the excess funds remain secured within your platform account profile as a credit balance. This balance can be applied toward your next cycle or service recharge.

  • Balance Withdrawal: You maintain absolute control over your unspent credit balance. If you prefer a direct refund of your unspent balance rather than maintaining a platform credit, you may initiate a request by contacting our official support team at info@idxSolana.com.

4. IDX Volume & Liquidity Generation Engine

This section applies to the automated volume and market-making infrastructure (the IDX Volume Generation Engine).

  • Initial Service Fee: Upon funding or recharging the operational engine allocation, a minor platform percentage fee is deducted from the principal amount to account for system usage and deployment overhead.

  • Deployment of Funds: 100% of the remaining balance after the initial fee is utilized directly within the decentralized environment to generate volume and organic liquidity for your designated token.

  • On-Demand Cancellation & Refunds: You retain the authority to halt the operation at any time. Upon stopping the engine, you are entitled to a full refund of the remaining, unspent balance currently held within that specific campaign layer.

5. Critical Blockchain Disclaimers and User Responsibility

 

⚠️ Crucial Security Notice on Asset Retrieval

Digital asset transfers on the Solana blockchain are mathematically immutable, permanent, and inherently irreversible.

  • Address Accuracy: When requesting a manual refund or executing an automated withdrawal of remaining funds, you are solely and entirely responsible for providing a valid and correct Solana destination address.

  • No Liability for Asset Loss: IDX Technologies does not possess the technical capability to alter, intercept, or reverse on-chain transactions. If you input an incorrect, incompatible, or mistyped wallet address, your digital assets will be permanently lost. IDX disclaims all liability for financial losses resulting from user-side typographical or directional errors.

6. Contact & Support

For any inquiries regarding an outstanding balance, credit adjustments, or manual refund processing for eligible modules, please reach out to our legal and administrative compliance desk:

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